What do I need to make a purchase?
When you’re searching for your prescribed brand of contact lenses, you’ll want to make sure you have the following information on hand to ensure that your shopping experience is fast, efficient, and easy:
- Have a copy of your contact lens prescription — including your base curve (BC) Diameter (Dia), expiry date, and prescribed brand. Not sure how to read your prescription?
- Make sure you know how to safely insert and remove your contact lenses, and be sure of your wear schedule — whether it’s a daily, weekly, biweekly, or monthly lens. Always speak with your eye care professional if you are unsure.
- For all non-daily lenses, ensure that you have a clean contact lens case and the right kind of cleaning solution to avoid eye irritation and bacterial growth.
- Clarify the wait time for your brand — certain lens types, including multifocal, RGP, and astigmatism/toric are custom-made orders through the manufacturer and will take longer to ship.
How do I make a return?
How do I return my contact lenses?We want you to be happy with your order, and if anything is less than perfect we’re happy to accept returns for contact lenses provided the boxes are all unopened, unmarked, and unused. Follow the Steps for Making a Return or Exchange below for more information.
The Steps for Making a Return or ExchangeTo return your order, call us at +971-6-5385375 to receive a prepaid postage stamp. Free returns are available only within the UAE.Please place your returning items in a sturdy box or the original package. Make sure that the return label is clearly visible. The return address should read:El waleed optics, Wasit Road, Sharjah, UAE
When will I get my refund?
Please allow for 2–3 weeks from the date of return to receive your store credit or refund back onto the original account.
How long does it take my order to ship?
How long does it take my contact lenses to ship?All contact lens orders must be verified prior to shipping. The verification process can take 1–3 business days.Once your contact lenses are both verified and in stock, they should be shipped within 1–2 business days and will arrive within the time estimate provided by your chosen shipping method.
How do I track my order?
When your order ships, you will be sent an email confirmation which includes a tracking number and instructions for how to track your order online. Your order will remain trackable within 30 days of the ship date.
What are the benefits of MyAccount?
- Access and manage the following with MyAccount:Track your Shipment(s)
- See your Order History
- Print Receipts
- Save your Favorites
- Access your Personal Profile (update & change your password)
- Review your securely stored Address & Payment Information
- Manage your prescriptions